Interpersonal Relationships: Professional Communication Skills for Nurses by 
The Patient History: Evidence-Based Approach by "University healthcare providers and staff will provide the clearest, most courteous and respectful communication possible with patients and patient's caregivers by being sensitive to anxieties, disabilities, and language needs, as well as, providing absolute clarity and confidentiality in communicating with fellow healthcare providers" (icare Standards)
Barrier, PA., JT. Li, and NM Jensen. "Two words to improve physician-patient communication: what else?." Mayo Clinic proceedings. Mayo Clinic 78.2 (2003), 211-4. PMID: 12583531. Full-Text in ProQuest.
Breen, GM., et al. "Improving doctor-patient communication: examining innovative modalities vis-a-vis effective patient-centric care management technology."Journal of Medical Systems 33.2 (2009), 155-62. PMID: 19397100. Full-Text in OhioLINK EJC
Cappabianca, A., et al. "Strengthening the nurse-patient relationship: 'what is the most important thing I can do for you today?'." Creative Nursing 15.3 (2009), 151-6. PMID: 19715102. Full-Text in EBSCOhost Health Source.
Leung, FH., D. Martin, and H Batty. "A theory-based curriculum design for remediation of residents' communication skills." Medical Teacher 31.12 (2009), e555-9. PMID: 19995156. Full-Text in IngentaConnect.
Noble, LM., et al. "The effect of professional skills training on patient-centredness and confidence in communicating with patients." Medical Education 41.5 (2007), 432-40. PMID: 17470072. Full-Text in OhioLINK EJC.