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iCare Resources for "Extreme Patient-Centeredness": Access

Connecting you to resources on providing patient centered-care

Prompt Access to Care

"Healthcare providers and staff must always and everywhere provide: convenient ease of access for patient's scheduling of an appointment or test... timely responses to inquiries and requests from patients and the patient's caregiver; apologies and explanations for delays in care or appointments as soon as possible; and effective and efficient use of physician's and patient's time." (icare Standards)

Articles on Access to Care

Bergeson SC. "A systems approach to patient-centered care." JAMA: Journal of the American Medical Association 296.23 (2006), 2848-2851. PMID: 17179462. Full-Text in JAMA

Berry, LL., K. Seiders, and SS Wilder. "Innovations in access to care: a patient-centered approach." Annals of Internal Medicine 139.7 (2003), 568-74. PMID: 14530228. Full-Text in ProQuest.

Lewis S. "Emergency department decreases 4-hour wait times to 9 minutes: rapid evaluation unit model was most important driver." ED Management 22.1 (2010), 1-3. PMID: 20166423. Full-Text in CINAHL.

Davis, K., SC. Schoenbaum, and AM Audet. "A 2020 vision of patient-centered primary care." Journal of General Internal Medicine 20.10 (2005), 953-7. PMID: 16191145. Full-Text in PMC (PubMed Central).

Ng D. "Applying the Lean principles of the Toyota Production System to reduce wait times in the emergency department." CJEM: The Journal of the Canadian Association of Emergency Physicians 12.1 (2010), 50-57. PMID: 20078919. Full-Text in CINAHL

Ralston, JD., et al. "Group health cooperative's transformation toward patient-centered access." Medical Care Research and Review 66.6 (2009), 703-24. PMID: 19549993. Full-Text in OhioLINK EJC.