NURS 7030: Quality Management and Performance Improvement in Health Care Organizations

Paper from the Institute for Healthcare Improvement (IHI) on applying lean management principles to healthcare delivery

Fundamentals of the Model for Improvement and Plan-Do-Study-Act (PDSA) cycles

Overview of the primary elements of TQM as a management system for a customer-focused organization

Brief overview of SBAR as a framework for communication among members of the health care team

Overview of how to integrate and implement Six Sigma and Lean Six Sigma principles for process improvement